Your right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day
– on which you, or a third party named by you who is not the carrier, have or has taken possession of the goods (in the case of a sales contract);
– on which you, or a third party named by you who is not the carrier, have or has taken possession of the last item of goods (in the case of a contract relating to multiple goods that you ordered in a single order and that are delivered separately).

In the case of a contract for the provision of services, the withdrawal period is fourteen days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us

ZERO Cybernetic Systems & Digital Solutions UG (haftungsbeschränkt)
Fidicinstr. 23
10965 Berlin
Germany
Email: contact@zerotrust.is

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we received the notification of your withdrawal from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement.

Note on crypto payments (BTC/XMR): Where payment was made in cryptocurrency, the reimbursement is made — unless expressly agreed otherwise — in euros to an account named by you (or by way of a credit note), since a reversal in cryptocurrency at an identical exchange rate is not possible owing to exchange-rate fluctuations. Alternatively, reimbursement of the original crypto amount is possible by arrangement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you requested that the services should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Exclusion / expiry of the right of withdrawal

The right of withdrawal does not exist, or expires prematurely, in the case of the following contracts:
– for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer (e.g. individually configured devices);
– for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
– for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
– for the provision of services, if we have fully performed the service and only began performance after you gave your express consent and at the same time confirmed your awareness that you lose your right of withdrawal upon full performance of the contract by us (§ 356 (4) BGB).

Note: If, at your request, we remove microphones, sensors or cameras from the device, there is no right of withdrawal for that device (§ 312g para. 2 no. 1 BGB) — the intervention is irreversible and the phone is thereafter tailored to you and cannot be used otherwise. Other accessories and unmodified devices in the same order are unaffected. For a phone with our standard installation the right of withdrawal applies without restriction; the separately ordered setup is a service to which the rules stated above apply. We point this out separately during the ordering process.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

To
ZERO Cybernetic Systems & Digital Solutions UG (haftungsbeschränkt)
Fidicinstr. 23, 10965 Berlin, Germany
Email: contact@zerotrust.is

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():

• Ordered on () / received on (): ________
• Name of consumer(s): ________
• Address of consumer(s): ________
• Order number (if available): ________
• Date: ________
• Signature of consumer(s) (only if this form is notified on paper): ________

() Delete as appropriate.*

Value compensation and cancellation compensation — two different things

This note is not part of the withdrawal policy. It only explains it.

Two amounts can come up around an appointment. They have nothing to do with each other:

A withdrawal does not trigger cancellation compensation. And paying cancellation compensation does not limit your right of withdrawal.

Version of 2026-09-26.