Note: Courtesy translation. The German Widerrufsbelehrung
is the binding legal text under German consumer law. In case of conflict the German
version prevails.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without
giving any reason. The withdrawal period is fourteen days from the day on which
you or a third party named by you, who is not the carrier, takes possession of
the goods.
To exercise your right of withdrawal you must inform us (ZERO Cybernetic Systems
& Digital Solutions UG (haftungsbeschränkt), Fidicinstr. 23, 10965 Berlin,
bestellung@zero.shop) by a clear statement (for example a letter sent by post
or email) of your decision to withdraw from this contract.
To meet the withdrawal deadline it is sufficient that you send the notification
concerning the exercise of the right of withdrawal before the withdrawal period
has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments received
from you, including delivery costs (except for additional costs resulting from
your choice of a delivery method other than the cheapest standard method
offered by us), without undue delay and no later than fourteen days from the
day on which we receive notification of your withdrawal.
For this reimbursement we will use the same means of payment that you used for
the original transaction, unless expressly agreed otherwise. For crypto
payments, the refund is issued in the same cryptocurrency at the daily rate of
the refund day, to an address you supply. In no case will you be charged any
fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until
you have supplied evidence of having sent back the goods, whichever is the
earliest.
You must send the goods back to us without undue delay and in any event not
later than fourteen days from the day on which you communicate your withdrawal
from this contract to us. The deadline is met if you send the goods before the
period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from
handling other than what is necessary to establish the nature, characteristics
and functioning of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts:
- for the supply of sealed goods that are not suitable for return for reasons
of data protection or hygiene if the seal was removed after delivery; - for the supply of goods made to your specifications or clearly personalized
(custom hardware modifications, customer-configured Phone wizard SKUs); - for the provision of services once they have been fully performed, where
performance began with your prior express consent and your acknowledgment
that you would lose your right of withdrawal once the contract had been
fully performed (e.g. a completed workshop).
Notes for lawyer review
- Confirm § 312g BGB exclusion catalog application to ZERO-specific service
bundles (Bare Flash, Hermetic Setup, modification stages 1–6). - Confirm sealed-goods-clause covers tamper-evident packaging on devices that
the customer opens. - Confirm the refund-method-in-same-currency clause for Bitcoin/Monero is
enforceable under German consumer law. - Confirm BYOD workshop services (svc-flash-graphene, svc-hermetic-byod) are
correctly classified as “service” under § 312g (2) Nr. 1 BGB.